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Support, servicing and long-term value

Dyfed CCTV
Maintenance Plans

Our System Care Plan is designed for customers who want their CCTV looked after properly, not ignored until something goes wrong. It keeps servicing simple, support clearer, and callout costs lower if you ever need an engineer.

Every new Dyfed CCTV installation includes the first 12 months as maintained. After that, customers can continue on our maintenance plan and keep the benefits of priority response, annual servicing and reduced service rates.

01267 892492 Request a Maintenance Quote
First year included 72 hour target response Lower callout costs

This is not just a yearly clean. It is a structured support plan designed to reduce faults, keep recordings reliable and make future service visits simpler and more cost effective.

Dyfed CCTV maintenance plan support
Predictable support No guessing what happens next. The structure, costs and response expectations are clear.
Lower service costs Maintained customers pay less for callouts and less for labour after the first hour.
Priority response Maintained systems are prioritised ahead of standard non-maintained callouts.
Better long-term value Regular servicing helps reduce faults, extend lifespan and protect evidence quality.
Simple structure

How the maintenance plan works

We have kept the structure straightforward. Every new Dyfed CCTV installation starts with the first 12 months treated as maintained. That means the customer receives maintained support terms from day one.

After the first year, the customer can continue on the System Care Plan and keep the same lower service rates and priority support structure.

1
Year 1 included Every new Dyfed CCTV install is treated as maintained for the first 12 months.
2
Year 2 Annual maintenance renews if the customer chooses to continue support.
3
Year 3 Customer remains on maintained rates and priority support if renewed.
4
Year 4 Ongoing servicing helps reduce faults and keeps systems performing properly.
5
Year 5 Clear, predictable service structure for the long term, not reactive guesswork.
Ask About Renewals
Dyfed CCTV engineer servicing system
CCTV engineer checking equipment
CCTV camera maintenance support
What customers actually get

What is included in the annual maintenance service

The annual visit is preventative maintenance. It is designed to catch problems early, confirm the system is recording correctly, and keep the setup in good working order.

Camera cleaning and inspectionLenses, housings and general condition checked and cleaned where needed.
Camera positioning and focusViews checked to make sure coverage is still correct and usable.
Recording verificationRecorder operation, playback and evidence capture checked.
Network and remote access checksConnection stability and app access reviewed where applicable.
Cables and connectionsBasic inspection of visible connections, terminations and condition.
General system health checkOverall review of the system so issues can be identified before they become major faults.
Transparent pricing

Maintenance plan pricing

We keep our maintenance pricing simple. The plan includes the annual service visit and provides access to lower service rates if an engineer is ever needed outside of that planned yearly service.

New Dyfed CCTV installations include the first 12 months as maintained. After that, customers can continue the plan annually.
Most common setup

Up to 4 cameras

Ideal for many homes, smaller farms, outbuildings and smaller business systems.
£199 + VAT Per year. Includes one annual maintenance service visit.
Annual preventative maintenance included
Lower maintained customer callout and labour rates
Priority response target within 72 working hours
Request a Maintenance Plan
Additional cameras

Larger systems

Extra cameras increase the time needed for cleaning, checking, testing and general servicing.
+ £29 + VAT Per additional camera, per year, on top of the base 4 camera maintenance plan.
Clear structure for larger farm and business systems
Keeps annual pricing fair and transparent
No vague or made-up service pricing
Ask for a Larger System Quote
No plan option

Pay as you go servicing

Customers without a maintenance plan can still request an annual service, but at a higher ad-hoc rate.
£249 + VAT Up to 4 cameras. Additional cameras charged at £35 + VAT each.
Available for customers who do not want a maintenance plan
Higher price than planned annual maintenance
No maintained customer callout rates unless on plan
Book an Ad-Hoc Service
Easy to understand

Maintenance plan vs no maintenance plan

The biggest difference is not just the yearly service. It is what happens when the customer needs help. Maintained systems receive lower callout rates, lower labour rates, and priority scheduling.

Feature
Annual service visit
Callout rate
Hourly labour after first hour
First hour of travel
Priority response
Target attendance window
Best suited for
With maintenance plan
Included as part of annual maintenance
£99 + VAT
£69 + VAT per hour
Included in the minimum callout
Yes
Target within 72 working hours
Customers who want lower support costs and clearer long-term protection
Without maintenance plan
Available ad-hoc at higher yearly service rate
£149 + VAT
£99 + VAT per hour
Included in the minimum callout
Standard scheduling only
Booked subject to availability
Customers who prefer to pay only when they need a visit
Real world examples

How the numbers work in practice

Customers often find the maintenance plan makes the most sense once they compare a normal service visit side by side. Here are simple examples based on common engineer visits.

Quick fault visit

Example: system offline, engineer attends, issue resolved within first hour.
Maintained £99 + VAT Includes first hour on site and first hour travel
Not maintained £149 + VAT Includes first hour on site and first hour travel

Two hour visit

Example: issue takes around two hours total on site.
Maintained £168 + VAT £99 callout + £69 additional hour
Not maintained £248 + VAT £149 callout + £99 additional hour

Three hour visit

Example: more involved diagnosis, testing and remedial work.
Maintained £237 + VAT £99 callout + 2 extra hours at £69
Not maintained £347 + VAT £149 callout + 2 extra hours at £99
Quick answers

Maintenance plan FAQs

Do new Dyfed CCTV installations include maintenance?

Yes. The first 12 months after installation are treated as maintained. After that, customers can continue on the System Care Plan annually.

What is the response time for maintained customers?

Maintained customers receive priority response, with a target attendance window of within 72 working hours where possible.

What does the minimum callout include?

The minimum callout includes the first hour on site and the first hour of travel. Additional labour is then charged at the relevant hourly rate depending on whether the system is maintained or non-maintained.

Can I still book a service without a maintenance plan?

Yes. Customers without a maintenance plan can still book an annual service or request a callout, but the rates are higher and visits are scheduled as standard non-maintained work.

Why is a maintained callout cheaper?

Because maintained systems are known to us, are serviced properly, and usually take less diagnosis time than older unknown or neglected systems.

Is the maintenance plan only for Dyfed CCTV systems?

Mainly yes, but we can also assess and formally take over some existing systems installed by others. Once taken over and placed under service, those systems can then qualify for maintained customer support terms.

Call: 01267 892492 Ask About a Maintenance Plan

Protect your CCTV properly

A maintenance plan makes support clearer, servicing simpler and future callouts cheaper. If you want your CCTV looked after properly long term, this is the cleanest way to do it.

01267 892492 Request Maintenance Plan Info